36bd Privacy Policy

36bd ("we", "our") operates a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy ("policy") explains what information we collect when you use our website 36bd.cam, how that information is used, and what steps we take to protect your data.

By using our services you agree to the terms described in this privacy policy. We ask that you read the full policy carefully. If you have any questions, please contact our support team.

When you open an account with 36bd, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (such as the number linked to bKash or Nagad)
• Preferred username and password
• Documents required for identity verification (where applicable)

To facilitate deposits and withdrawals on our platform, we maintain financial transaction records, which include:

• Mobile number linked to bKash, Nagad, or Rocket account
• Deposit and withdrawal amounts and dates
• Transaction reference numbers
• Betting history and gameplay activity

We do not store full card numbers or bank PIN codes. All financial transactions are secured with SSL encryption.

To improve our services and ensure site security, we automatically collect certain technical data:

• IP address and device type
• Browser type and version
• Site browsing patterns and pages visited
• Session duration and login dates
• Cookie and local storage data

We primarily use the information we collect for the following purposes:

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses, promotions, and VIP rewards
• To detect suspicious activity and prevent fraud
• To verify age and ensure responsible gaming

Using your information, we:

• Respond to your support requests via live chat or email
• Send important account-related notifications
• Provide security alerts and transaction confirmations
• Send promotional offers and bonus information with your consent

If you do not wish to receive promotional messages, you can opt out at any time by informing our support team.

To make our platform better, we analyse the behavioural data we collect. This helps us understand which games or features are most popular, where users are experiencing difficulties, and which parts of the site need improvement. This analysis is done at an aggregate level, not on an individual basis.

36bd does not sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances where it is essential for service delivery:

• Payment Processors: Relevant information is shared to complete transactions via bKash, Nagad, and Rocket, but only the information strictly necessary to process the transaction.
• Game Providers: Minimal necessary information may be shared with authorised game providers to ensure an uninterrupted gaming experience.
• Legal Obligations: Information may be provided in response to valid requests from government authorities in accordance with applicable law.
• Fraud Prevention: To verify information necessary for the security of an account or the protection of other users.

Cookies are small text files that our website stores in your browser. They help remember your session information, maintain your logged-in state, and ensure the site functions correctly.

We use the following types of cookies:

• Essential Cookies: Required for login sessions and security; without these the site cannot function properly.
• Functionality Cookies: Remember your preferences, language, and settings.
• Analytics Cookies: Collect site usage statistics to help improve our services.

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit certain site features and cause issues with the login experience.

Most modern browsers — Chrome, Firefox, Edge, or Safari — provide cookie management options. Visit your browser's help page for more details.

36bd takes industry-standard technical and administrative measures to protect your personal information. Our security framework includes:

• SSL Encryption (TLS 1.2+): All data transmitted between the browser and server travels through encrypted channels, eliminating the risk of interception.
• Firewall and Access Controls: Our server infrastructure is protected by multiple layers of firewalls; only authorised personnel can access sensitive data.
• Two-Factor Verification: If a suspicious login attempt is detected on an account, an additional verification process is activated.
• Regular Security Audits: Our systems undergo regular security assessments.
• Staff Training: Our team members receive data protection training and follow a clear privacy policy.

We retain your information only for as long as it is considered necessary. The key principles governing retention periods are as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction records may be retained for a specified period for legal and regulatory reasons.
• Marketing Data: If you withdraw from receiving marketing messages, that preference is updated immediately.
• Log Files: Automatically collected technical logs are deleted after a set period.

If you wish to have your account and associated information fully deleted, please contact our support team. No information will be retained unnecessarily beyond legal obligations.

As a user of 36bd, you have certain rights regarding your own information. We respect these rights and help you exercise them:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Opt Out of Marketing: You may stop receiving promotional messages at any time.

To exercise these rights, contact our support team at [email protected]. We are committed to responding to your request within a reasonable time.

36bd strictly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you believe that a minor in your family has opened an account on this platform, please contact us immediately.

36bd reserves the right to amend or update this privacy policy as needed. In the event of changes, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Notify registered users by email or via a notice on the site for significant changes.
• Continued use of the service after changes will be taken as your agreement to the new terms.

We therefore advise you to review this page regularly. If you have any questions about any changes, please contact our support team.